Terms of service

WELCOME TO THE ZENOBIA

These Terms of Service outline the rules, expectations, and responsibilities when you shop with us. By accessing or purchasing from The Zenobia, you agree to follow the terms listed below.

1. GENERAL CONDITIONS

By using our website, you confirm that you are at least 18 years old (or using the site with parental permission).
We reserve the right to refuse service to anyone at any time if misuse or illegal activity is detected.

2. ACCURACY OF INFORMATION

We make every effort to display product colours, sizing, and descriptions as accurately as possible.
However, slight variations may occur due to lighting, displays, or manual measurements.

3. PRICING & PRODUCT AVAILABILITY

Prices may change without prior notice.
Some products may sell out faster than expected—we cannot guarantee stock availability until checkout is completed.

4. ORDER & PAYMENT TERMS

When you place an order, you agree to provide accurate billing and shipping information.
We may cancel or limit orders that appear suspicious, fraudulent, or violate our policies.

All payments made on The Zenobia website are encrypted, secure, and processed using trusted third-party gateways.

5. SHIPPING & DELIVERY

Shipping times may vary depending on your location.
We are not responsible for delays caused by courier partners, customs, or external conditions outside our control.

For full details, please visit our Shipping Policy.

6. RETURNS & REFUNDS

We accept returns only under the conditions mentioned in our Refund Policy.
You must follow all guidelines to be eligible for a refund or replacement.

7. PROHIBITED USES

You are not allowed to use our site for:

  • Illegal or fraudulent activities

  • Violating intellectual property rights

  • Harassment or abusive behaviour

  • Uploading harmful or malicious software

Any misuse may result in restricted access or legal action.

8. INTELLECTUAL PROPERTY

All content on this website—including text, logos, graphics, designs, and images—is the property of The Zenobia.
You may not copy, distribute, or use any content without written permission.

9. LIMITATION OF LIABILITY

The Zenobia is not responsible for:

  • Personal injury due to the misuse of products

  • Losses caused by courier delays

  • Damages arising from improper care or washing of garments

Use the products as instructed for best results.

10. CHANGES TO TERMS

We may update these Terms of Service occasionally.
Continued use of the site after changes means you accept the updated terms.

11. CONTACT US

For any questions, support, or clarification:
📩 Email: support@thezenobia.com