Privacy policy

INTRODUCTION

Your privacy matters to us. This Privacy Policy explains how The Zenobia collects, uses, protects, and manages your personal information when you visit or make a purchase from our store.

1. INFORMATION WE COLLECT

We may collect the following:

• Name

• Email address

• Phone number

• Shipping & billing address

• Payment details (processed securely via payment gateways)

• Device details such as IP address, browser type, and cookies

We do NOT store your full credit card details.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process orders & payments

• Ship your products

• Communicate updates or support

• Improve website performance

• Prevent fraudulent activity

• Offer promotions (only if you opt-in)

3. COOKIES

We use cookies to:

• Improve browsing experience

• Remember your preferences

• Enable shopping cart functionality

• Analyse visitor activity

You can disable cookies in your browser settings if preferred.

4. SHARING YOUR INFORMATION

We may share your data with trusted third-party service providers:

• Payment gateways

• Shipping partners

• Email marketing platforms

• Analytics tools

We NEVER sell your information.

5. SECURITY

Your data is protected through:

• Shopify’s encrypted hosting

• SSL-secured pages

• Encrypted payment gateways

We take reasonable precautions to keep your information safe.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your stored data

• Request corrections

• Delete your personal data

• Opt out of promotional emails

• Request details on how your information is used

7. RETENTION OF DATA

We keep your information as long as necessary for order processing, legal obligations, or service improvement.

You may request deletion anytime.

8. POLICY UPDATES

We may modify this Privacy Policy occasionally.
Revisiting our page ensures you remain informed about how we handle your privacy.

9. CONTACT US

For privacy-related questions:
📩 Email: support@thezenobia.com