Shipping policy

At THE ZENOBIA, your order is handled with care and delivered on time.

Processing & Dispatch

·         Orders are processed within 1–2 business days.

·         During peak launches/sales, dispatch may take up to 4 days.

Delivery Timelines

·         Metro & Tier-1 Cities: 3–5 business days

·         Other Cities: 5–8 business days

·         Remote Areas: Up to 10 business days

(We keep timelines realistic to avoid false promises.)

Shipping Costs

·         Standard Shipping: ₹69 per order (up to 2kg)

·         Free Shipping: above ₹1599 (prepaid orders only)

·         Cash on Delivery (COD): Available for orders up to ₹3000 with ₹60 handling fee (additional with shipping charge)

International Shipping 🌍

·         We ship internationally to select countries.

·         Charges are calculated at checkout based on destination and order weight.

·         Delivery timelines vary by region (typically 7–15 business days, excluding customs clearance).

·         Customs duties/taxes (if applicable) are the customer’s responsibility.

Tracking

·         Tracking link shared via Email once dispatched

·         Please allow up to 24 hrs for tracking to update

Delivery Issues

·         Defective/Damaged at delivery? Reject the parcel & contact us immediately.

·         Marked Delivered but not received? Report within 24 hrs for investigation.

(This is essential for us to raise an investigation with our courier partner.
Requests raised after 24 hours may not be eligible for investigation or resolution, as courier partners close claims beyond this period.)

·         Delayed beyond timelines? Contact our support team for quick resolution.

COD Terms

·         COD available only for orders up to ₹3000

·         Repeated COD refusals may lead to COD being disabled for your account

·         Prepaid orders enjoy priority shipping & free shipping offers

✨ THE ZENOBIA — Luxury, Delivered Responsibly.